The official website of Walmart Product Assist Support Center is www.Productassist.com/walmart. The Walmart Product Support Center is a portal which provides support for most electronic products purchased at Walmart that are qualified for the Walmart Product Support. Walmart Comprehensive Service Solution 'pilot' program includes Desktop Computers, Monitors, Notebook Computers, Home Network Devices, Printers/Scanners/Multifunction, Digital Cameras, MP3/iPod/Music Players, GPS Devices, Direct View TVs, Projection TVs, LDC/Plasma TVs, DVD/VCR Players, Blu-ray Players, TV/DVD Combos, Home Theater Systems, Gaming Consoles and PDA Devices.
Walmart Product Assist Support Center provides consumers free product support which helps for answering questions about product features and specs by phone or the internet; helps to understand how to utilize most electronic products purchased at Walmart and also gives configuration help; help with product troubleshooting; and help with obtaining service and claims administration for manufacturer warranties and N.E.W. Product Care Plans or Product Replacement Plans.
How to file a REPLACEMENT claim?
If you want to file a REPLACEMENT claim, for that, first click on ‘My Products’ option which is on the top left of this page. After that, you will receive Product List page in which you have to do double click on your product. Then, you will see the Product Detail page in that you have to select the Service Request Tab. In the Service Request Tab, you have to click on the Request Service Button. Lastly, do as per the instruction.
How to file a SERVICE claim?
If you want to file a SERVICE claim, for that, first click on ‘My Products’ option which is on the top left of this page. Then, you will receive Product List page in which you have to do double click on your product. After that, you will see the Product Detail page in that you have to select the Service Request Tab. In the Service Request Tab, you have to click on the Request Service Button. Lastly, do as per the instruction.
Some of the important frequently asked questions are given. To solve these questions, call at customer care numbers which are also given below:
1. What is the Walmart Product Support Center?
2. What is the Walmart Product Support?
3. What products are covered under the Walmart Comprehensive Service Solution 'pilot'?
4. If I am a Walmart Comprehensive Service Solution customer, what number can I call for assistance?
5. What is a transaction number?
6. Where do I find my transaction number?
7. What is an item number?
8. Where do I find my item number?
9. What if I have misplaced my Walmart receipt?
10. What is an order number?
11. Where do I find my order number?
12. What if I have misplaced my Walmart.com receipt?
13. Where would I find my model number or my serial number on a product?
14. What is a Plan Number?
15. How are Replacement Plans and Service Plans different?
16. How do I know if I have a Replacement Plan or a Service Plan?
17. I have a Replacement Plan or Service Plan, how do I determine if my product falls under the 'No Lemon' policy?
18. I see one or more '*UNKNOWN PRODUCT' but my product is not listed. What do I do?
19. I do not see all my products, what can I do?
20. What if the product shown is not the product purchased?
21. What if the purchase date doesn't match my receipt?
22. I am having trouble registering my product, what do I do?
23. I am having trouble creating an account, what do I do?
24. Why do you need my email address?
25. What if I don't have an email account?
26. Why do you need my contact phone number?
27. How secure is my personal information?
28. What browsers are supported?
29. What is the screen size used to develop pages on the Portal?
30. Why do I have to disable pop-up blockers and how do I disable them?
31. Why do I have to enable cookies in my browser?
32. I have a question not addressed above, how can I get help?
Walmart Computer Care Plan purchased in a Walmart store: 877-968-6391
Walmart Product Care Plan purchased in a Walmart store: 877-968-6391
Walmart Product Replacement Plan purchased in a Walmart store: 866-257-6542
If you did not purchase any of the above plans with your product: 866-231-7234
All Walmart.com Service and Replacement Plans: 877-968-6391
You can also submit your issue via mail.
Benefits of Walmart Product Support Center registering:
- Instantly troubleshoot and resolve product issues
- 24 hour access to technical support services
- Chat live online with a Customer Care Representative (Mon - Fri 9am to 5pm EST, 8am to 4pm CST)
- Manage your manufacturer warranty, and Replacement and Product Care Plan
- Tools to help set up and configure your product
- Connect with others who own the same products as you and learn from their real-life experiences
- Customers without a Replacement or Product Care Plan can receive support for their consumer electronics and office products
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